Privacy Policy
This Privacy Policy ("Policy") applies to High Level, and Cliff Hound LLC ("Company") and governs data collection and usage. For the purposes of this Policy, unless otherwise noted, all references to the Company include https://www.cliffhound.com/. The Company application is a Marketing application. By using the Company application, you consent to the data practices described in this statement.
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA: Cliff Hound LLC does NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
I. Collection of Your Information
In order to better provide you with products and services offered, the Company may collect personally identifiable information, such as your:
Personal Information
• First and last name
• Mailing address
• Email address
• Phone number
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information
• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies
Customer Communication
• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We may also gather additional personal or non-personal information in the future.
II. Use of Your Personal Information
The Company collects and uses your personal information in the following ways:
• To operate and deliver the services you have requested.
• To provide you with information, products, or services that you request from us.
• To provide you with notices about your account.
• To carry out the Company’s obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to our https://www.cliffhound.com/ or any products or services we offer or provide through it.
• To process transactions and payments.
• To maintain the security of the Company’s services and prevent fraud or misuse.
• To comply with applicable laws, regulations, legal processes, or governmental requests.
• To maintain records of your communication preferences and consent.
• To maintain the company’s internal records and administrative functions.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.
The Company may also use your personally identifiable information to inform you of other products or services available from the Company and its affiliates.
III. Sharing Information with Third Parties
The Company does not sell, rent, or lease its customer lists to third parties.
The Company does not sell biometric data to third parties.
The Company may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to the Company, and they are required to maintain the confidentiality of your information.
The Company may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on the Company or the site; (b) protect and defend the rights or property of the Company; and/or (c) act under exigent circumstances to protect the personal safety of users of the Company, or the public.
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. In such cases, your data remains protected under the terms of this policy, and we will provide notice before your personal information becomes subject to a different privacy policy.
All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services used to deliver messages you have consented to receive.
IV. Opt-Out of Personal Information to Third Parties
In connection with any personal information we may disclose to a third party for a business purpose, you have the right to know:
You have the right under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws, as applicable, to opt out of the disclosure of your personal information. If you exercise your right to opt out of the sale or disclosure of your personal information, we will refrain from selling or disclosing your personal information, unless you subsequently provide express authorization for the sale or disclosure of your personal information. To opt out of the sale or disclosure of your personal information, visit this web page: https://www.cliffhound.com/.
V. Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, and provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
• Comply with an existing legal obligation; or
• Otherwise use your personal information internally in a lawful manner that is compatible with the context in which you provided the information.
VI. Data Security
The Company implements and maintains reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, acquisition, disclosure, or use. These measures include:
• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures
In the event of a security incident involving personal information, the Company will promptly investigate the incident and provide notice to affected individuals and, where required, to applicable regulatory authorities in accordance with applicable law. The Company will provide any required notice in the manner and within the timeframes prescribed by applicable law.
Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.
VII. SMS Messaging & Compliance
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent
• You will only receive messages if you have explicitly opted in.
• We maintain timestamped records of all opt-in actions.
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.
Opt-Out Instructions
• You can cancel SMS notifications at any time by replying “STOP.”
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in.
• All opt-out requests are processed immediately.
Message Frequency & Content
• Message frequency varies based on your interactions with our business.
• Messages will be directly related to the services you have requested.
• We do not send promotional content without specific consent.
Help & Support
• Reply “HELP” for assistance or contact us at [email protected].
• Customer support is available during regular business hours.
Carrier Information
• Standard message and data rates may apply.
• Carriers are not liable for delayed or undelivered messages.
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.
SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
VIII. Cookies & Tracking Technologies
We use cookies and similar technologies to:
• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our services
You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.
IX. Your Rights & Choices
You have the right to:
• Access, update, or delete your personal information
• Opt out of marketing emails by clicking “unsubscribe” in our emails
• Opt out of SMS messages at any time by replying “STOP”
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated
To exercise these rights, please contact us using the information in Section XIII below.
X. Right to Revoke Consent
You have the right to withdraw any consent you have provided for the processing of your personal data at any time. We provide accessible and user-friendly mechanisms to withdraw consent that are at least as easy to use as the mechanisms by which consent was originally provided.
To exercise your right to revoke consent, you may contact us here:
• Phone Number: 6315252996
Upon receipt of a valid request to withdraw consent, we will cease processing your personal data for the purposes based on consent as soon as practicable, but not later than 15 days after the receipt of such request, subject to applicable legal obligations. Withdrawal of consent does not affect the lawfulness of processing conducted prior to the withdrawal.
XI. Children Under 13
The Company does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of 13, you must ask your parent or guardian for permission to use this platform.
XII. Email Communications
From time to time, the Company may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our services, we may receive a notification when you open an email from the Company or click on a link therein.
If you would like to stop receiving marketing or promotional communications via email from the Company, you may opt out of such communications by replying “STOP” or clicking “unsubscribe” in any marketing email.
XIII. External Data Storage Sites
We may store your data on servers provided by third-party hosting vendors with whom we have contracted.
XIV. Changes to This Statement
The Company reserves the right to change this Policy from time to time. For example, when there are changes in our services, changes in our data protection practices, or changes in the law. When changes to this Policy are significant, we will inform you. You may receive a notice by sending an email to the primary email address specified in your account, by placing a prominent notice on our application, and/or by updating any privacy information. Your continued use of the application and/or services available after such modifications will constitute your: (a) acknowledgment of the modification of this Policy; and (b) agreement to abide and be bound by this modified Policy.
XV. Contact Information
The Company welcomes your questions or comments regarding this Statement of Privacy. If you believe that the Company has not adhered to this Statement, please contact the Company at:
Cliff Hound LLC
23 3rd Street
Norwalk, Connecticut 06855
Email Address:
Phone number:
6315252996
Effective as of April 3, 2026